Frequently asked questions

We make sophisticated investments look easy! For years, institutional investors have taken advantage of the security and stability of investing in mortgage credit. Behind closed doors, billions are made through these investments. For the first time, we’re making these investments available to you.

Before you start investing

  • What is Indemo?

  • What are Indemo users investing in?

  • How much time is required to manage my investments?

  • Is this a safe investment?

  • What steps do I need to take before I can invest on Indemo?

  • Is Indemo licensed by any financial authority?

  • How do I invest?

  • What is the Suitability and Appropriateness assessment and how does it affect me?

  • Where can I find the business details of Indemo?

  • How can I contact Indemo?

Withdrawing Funds

  • What is the expected timeframe for the withdrawal to be processed and reach my bank account?

  • What is the minimum amount of funds I can withdraw from my investment account?

  • Are there any fees for withdrawing funds?

  • How can I change my bank account for withdrawals?

Investing in Notes

  • What are Notes?

  • What is the difference between Discounted Debt and Mortgage Loan Investments?

  • What is the minimum and maximum investment amount that can be invested in a single Stack of Notes?

  • What happens to my investment if Indemo ceases to operate?

  • What is the expected timeframe for the withdrawal to be processed and reach my bank account?

  • What fees are applicable?

  • What is the minimum amount that can be invested?

  • What is the duration of the investment lock-in period?

  • What is an asset-backed investment?

  • Why are some assets part of different Notes?

Money Transfers

  • Where is investor money held?

  • I have made a deposit, how long does it take to transfer the funds to my account?

  • How can I change my linked bank account?

Autoinvest

  • How do I set up Autoinvest?

  • Can I make manual investments after activating Autoinvest?

  • How can I change Autoinvest parameters?

  • Where I can find the list of Notes invested through Autoinvest?

  • What happens if my Autoinvest reaches the maximum amount set by the responsible investing requirement?

  • How can I stop Autoinvest and withdraw funds?

  • How do I make deposits to my Indemo investment account?

Data Protection

  • What is GDPR?

  • Where can I find what information Indemo holds about me?

  • Which categories of my personal data are being processed by Indemo?

Setting up Indemo Account

  • What is the Suitability and Appropriateness assessment and how does it affect me?

  • What is my investor ID and where can I find it?

  • How can I change my contact information in my Indemo account?

  • How can I change my name on my Indemo account?

  • What is the reason for requiring supplementary identity documents or bank statements?

  • How can I upload documents to Indemo?

  • Who is allowed to register and invest?

  • Is it possible for citizens of the UK/US to make investments on the platform?

Referral Program

  • How does the referral program work?

  • How can I invite friends to join Indemo?

  • Is it possible to view a list of friends who have accepted my invitation to join Indemo?

Account Information

  • How do I create an account?

  • Is it possible to create multiple Indemo accounts?

  • What is my investor ID and where can I find it?

  • In which languages is Indemo available?

  • How can I change my name on my Indemo account?

  • How can I change my contact information in my Indemo account?

  • Does Indemo perform an evaluation to determine if the products and services being offered are suitable and appropriate for me?

  • Can companies invest?

  • How can I upload documents to Indemo?

  • I have a corporate account, and corporate amendments are taking place; what should I do?

Protection of Personal Data

  • Where can I find what information Indemo holds about me?

  • Which categories of my personal data are being processed by Indemo?

  • What is the reason for requiring supplementary identity documents or bank statements?

Tax Details

  • How is my investment income taxed?

  • I am a tax resident of (Germany / Spain); How will I be taxed on Indemo?